Shipping Policy
Thank you for visiting and shopping at www.cleancanine.com. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
- Shipment processing time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment method/ Estimated delivery time/ Shipment cost:
FOR US ORDERS
- Packages > 10 lbs. - UPS Ground: 2-5 business days: Free
- Packages < 10 lbs. - USPS Priority Mail: 2-3 business days: Free
*Delivery delays can occasionally occur.*
Shipment to P.O. boxes or APO/FPO addresses
- Clean Canine ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. and internationally
- UPS WILL NOT AND CANNOT SHIP TO P.O. BOXES
Shipment confirmation & Order tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Clean Canine is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Clean Canine is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We are now shipping internationally, shipping costs may vary.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.